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SHIPPING & RETURNS

SHIPPING POLICY

All orders placed with Li’Vere Candles & Co. are carefully prepared, packaged, and shipped from Philadelphia, PA.

Because all products are handcrafted and handled with care, please allow 1–3 business days for order processing before shipment (excluding weekends and holidays). During high-volume periods or launches, processing times may be slightly extended.

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Once your order has shipped, you will receive a tracking number via email.

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SHIPPING METHODS & CARRIERS

To offer the most accurate and affordable shipping rates possible, Li’Vere Candles & Co. uses Pirate Ship to purchase shipping labels.

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Pirate Ship allows shipping costs to be calculated in real time based on:

  • Package weight

  • Package dimensions

  • Destination address

 

Shipping rates displayed at checkout are carrier-calculated and not marked up by Li’Vere Candles & Co. This ensures customers receive the lowest available shipping rate at the time of purchase.

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Orders are shipped using trusted carriers such as USPS or UPS, depending on which option provides the best balance of cost, speed, and safety for your order.

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Please note:

  • Shipping costs are set by the carrier, not by Li’Vere Candles & Co.

  • Shipping rates may vary based on order size, weight, and destination

  • We do not control carrier pricing, transit delays, or delivery speed once the package is in transit

PACKAGING & ORDER PROTECTION

We take packaging extremely seriously to ensure your order arrives safely.

All candle orders are securely packaged using protective inflatable air pillows designed to cushion and stabilize products during transit. This packaging method significantly reduces movement inside the box and makes damage during shipping highly unlikely.

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Each order is:

  • Individually wrapped and cushioned

  • Secured to minimize shifting

  • Packed with reinforced protection for fragile items

 

While no shipping method can guarantee zero damage, our packaging process is designed to make breakage nearly impossible.

DAMAGED OR LOST PACKAGES

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the damaged item

  • Clear photos of the packaging and shipping box

 

We will review each case individually and work with you to find a fair resolution.

 

Li’Vere Candles & Co. is not responsible for:

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  • Damage caused by carriers after delivery confirmation

  • Packages marked as “Delivered” but missing due to theft or incorrect address entry

 

We strongly recommend ensuring your shipping address is accurate at checkout.

RETURN & EXCHANGE POLICY

Due to the nature of handcrafted candles and personal-use products, all sales are final.

 

We do not accept returns or exchanges for:

  • Used or burned candles

  • Opened products

  • Buyer’s remorse or scent preference

 

If you receive the wrong item due to an error on our end, please contact us within 48 hours of delivery, and we will correct the issue.

FINAL NOTES

Li’Vere Candles & Co. is a small, handcrafted business. Every order is packed with intention, care, and attention to detail. Our goal is to provide transparency, fair pricing, and a calm, trustworthy shopping experience from checkout to delivery.

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If you have any questions prior to ordering, please feel free to contact us.

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